This is an informative translation of the Slovak original. In case of any discrepancy, the Slovak version prevails. Show the Slovak version
Information for consumers
Applies to a natural person who orders outside the scope of their business activity (a consumer).
In force from 16 October 2026. Provider: WEBISION s.r.o., Hlavná 53, 091 01 Stropkov, Company ID (IČO) 52 852 725, info@webision.sk, +421 949 616 831.
1. Right of withdrawal
If you are a consumer and conclude the contract at a distance (for example over the internet), you may withdraw from it within 14 days of its conclusion without giving any reason.
Notify your withdrawal by an unequivocal statement, for example by email to info@webision.sk or by letter to the provider’s address. You may use the model form below, but this is not mandatory. You meet the deadline if you send the notice before it expires.
Effects of withdrawal. We will reimburse all payments received from you no later than 14 days from the day on which we learn of your withdrawal, using the same means of payment you used, unless we agree otherwise. We do not charge any fee for the reimbursement.
Service begun during the withdrawal period. If you have expressly requested that the service begin before the withdrawal period expires and you then withdraw from the contract, you will pay us an amount proportionate to the extent of the service provided until the withdrawal.
Loss of the right of withdrawal. If the service has been fully provided and we began providing it on the basis of your express consent and your confirmation that you were informed of the loss of the right of withdrawal once the service is fully provided, the right of withdrawal is lost.
Costs of return. This is a service, so no goods are returned and no return costs arise.
You will receive the full notice on the provision of the service before the withdrawal period has expired when ordering, before you submit the order. We will not begin providing the service before the withdrawal period expires without your express consent.
2. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: WEBISION s.r.o., Hlavná 53, 091 01 Stropkov, info@webision.sk
I hereby give notice that I withdraw from my contract for the provision of this service:
Order number / date of order: ................................................
Name of the consumer: ................................................
Address of the consumer: ................................................
Signature of the consumer (only if this form is notified on paper): ........................
Date: ................................................
3. Complaints
You can send a complaint or a notice of a defect by email to info@webision.sk or in writing to the provider’s registered office. The procedure is governed by point 11 of the General Terms and Conditions. Your statutory rights are not affected.
4. Alternative dispute resolution
If you are not satisfied with how a complaint was handled or you believe we have infringed your rights, you can contact an alternative consumer dispute resolution body, for example the Slovak Trade Inspection (Slovenská obchodná inšpekcia), or another body entered in the list kept by the Ministry of Economy of the Slovak Republic. The European Commission’s online dispute resolution platform has been discontinued and is no longer used.
5. Price and payment
The price of the service is stated in the order before you submit it and is payable in euros. The payment terms are in point 4 of the General Terms and Conditions and in their Annex 1.